Terms and Conditions

Effective Date & Last Updated: 15th June 2026

1.0 THE AGREEMENT

THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT ( HEREINAFTER “YOU” or “YOUR”) AND AIZILUS TECHNOLOGIES (HEREINAFTER “AIZILUS”), GOVERNING YOUR USE OF SOTWARE, APPLICATIONS, SERVICES AND PRODUCTS OF AIZILUS.

THE AGREEMENT IS MADE EFFECTIVE AS OF THE DATE OF ELECTRONIC ACCEPTANCE OR FIRST DATA OF USE OF ANY SOFTWARE, PRODUCT OR SERVICE, PROVIDED BY AIZILUS TECHNOLOGIES.

YOUR ELECTRONIC ACCEPTANCE OF THIS AGREEMENT SIGNIFIES THAT YOU HAVE READ, UNDERSTAND, ACKNOWLEDGE AND AGREE TO BE BOUND BY THIS AGREEMENT, ALONG WITH THE FOLLOWING POLICIES AND AGREEMENTS, WHICH ARE INCORPORATED HEREIN BY REFERENCE:

  • PRIVACY POLICY
  • ACCEPTABLE USE POLICY
  • GENERAL LICENSING AGREEMENT

The terms “we”, “us” or “our” shall refer to Aizilus. The terms “you”, “your”, “User” “Subscriber” or “customer” shall refer to any individual or entity who accepts this agreement. Other terms should be interpreted as per the definitions under the Information Technology Act, 2000 and otherwise as per the general dictionary meaning. Nothing in this agreement shall be deemed to confer any third-party rights or benefits.

If you do not agree to the General or Service Specific Terms, do not use any of our Services or Products. You can accept the Agreement by checking a checkbox or clicking on a button indicating your acceptance of the Agreement or by actually using the Services.

 

Parts of this Agreement

This Agreement consists of the general terms and conditions (hereinafter the “General Terms”) and specific terms and conditions, if any, specific to use of individual Services (hereinafter the “Specific Terms”). In the event of a conflict between the General Terms and Service Specific Terms, the Service Specific Terms shall prevail.

This Terms and Conditions Agreement (this “Agreement”) governs your access to and use of all services, software, proprietary web applications, mobile applications, products and websites (collectively, the “Services”) provided, owned, or operated by Aizilus, its parent company, subsidiaries, or affiliates (collectively, “Aizilus”). This Agreement applies in addition to, and does not supersede or replace, any specific terms, conditions, or service-level agreements (collectively, “Specific Terms”) applicable to the individual Services you purchase or access.

Aizilus, in its sole and absolute discretion, may change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. You acknowledge and agree that

  • Aizilus may notify you of such changes or modifications by posting them to this site and
  • Your use of this site or the services found at this site after such changes or modifications have been made shall constitute your acceptance of this agreement. If you do not agree to be bound by this agreement as revised, do not use (or continue to use) this site or the services found at this site.

In the event of a conflict, opposition or contradiction between these General Terms Applicable to the Services (GTC) and the Specific Terms of each Service (STS), the Specific Terms of each Service (STS) will prevail over the General Terms Applicable to the Services (GTC).

2. ELIGIBILITY AUTHORITY

This site and the services found at this site are available only to users who can form legally binding contracts under applicable law. By using this Site or the Services found at this site, you represent and warrant that you are (i) at least 18 years of age and/or (ii) otherwise recognized as being able to form legally binding contracts under applicable law.

If you are entering into this agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this agreement, in which case the terms “you”, “your”, “User” or “customer” shall refer to such corporate entity. If, after your electronic acceptance of this agreement, Aizilus finds that you do not have the legal authority to bind such corporate entity, you will be personally responsible for the obligations contained in this agreement, including, but not limited to, the payment obligations. Aizilus shall not be liable for any loss or damage resulting from Aizilus’s reliance on any instruction, notice, document or communication reasonably believed by Aizilus to be genuine and originating from an authorized representative of your corporate entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, Aizilus reserves the right (but undertakes no duty) to require additional authentication from you.

3. ACCOUNTS

In order to access some of the features of this site or use some of the services found at this site, you will have to create an account. You represent and warrant to Aizilus that all information you submit when you create your Account is accurate, current and complete, and that you will keep your account information accurate, current and complete. If Aizilus has reason to believe that your account information is untrue, inaccurate, out-of-date or incomplete, Aizilus reserves the right, in its sole and absolute discretion, to suspend or terminate your account. You are solely responsible for the activity that occurs on your account, whether authorized by you or not, and you must keep your account information secure, including without limitation your customer number/login, password and payment method(s).

For security purposes, Aizilus recommends that you change your password at least once every six (6) months for each account you have with Aizilus. You must notify Aizilus immediately of any breach of security or unauthorized use of your Account. Aizilus will not be liable for any loss you may incur due to any unauthorized use of your account. You, however, may be liable for any loss that may be incurred by Aizilus or any third party caused by any such unauthorized use of your account, whether caused by you or your authorized person.

4. LIMITED USE LICENSE

Subject to compliance with these Terms and Conditions, AIZILUS grants You, as long as You are a legitimate User, a non-exclusive, time-limited, non-transferable, non-assignable to third parties, and revocable licence to access and use the AIZILUS Services and/or Programs that comprise the Services, subject to these Terms and Conditions (the “License”).

AIZILUS is the exclusive holder (or authorised licensee) of all rights over the Services and the Programs and, in particular, the right to reproduce them in whole or in part, by any means and in any format; the translation, adaptation, arrangement, or any other transformation of the Programs and the reproduction of the results of such acts; the distribution in any form permitted by law; the right to make available and/or communicate to the public through all types of media, both analogue and digital, online and offline; and the right to authorise the use of the Services and the Programs. The Licence does not grant Users any Industrial and Intellectual Property rights (as this term is defined below) over the Services and/or the Programs.

Any other use of the Services and/or the Programs by You, other than the use authorised by AIZILUS in accordance with these Terms and Conditions, must be expressly authorised in advance and in writing by AIZILUS. The execution, reproduction, transformation, distribution, or public communication of the Services and/or the Programs for uses other than those authorised by these Terms and Conditions is prohibited. In particular, it is not permitted to copy the Programs, modify their source code, transform them, make them available, or distribute them without prior written authorisation from AIZILUS.

Any failure by the User to comply with these obligations shall constitute a material breach of this Agreement. In such event, AIZILUS reserves the right, at its sole discretion, to immediately suspend the Service, terminate the contractual relationship, and pursue all available legal and equitable remedies. The User shall be liable for a contractual penalty equivalent to 10 times latest invoice value or minimum of $ 10,000 per violation, without prejudice to AIZILUS’s right to claim full compensation for any additional damages, financial losses, or third-party claims resulting from said breach.

5. RULE OF CONDUCT AND USE OF THE SERVICES

5.1 You must use the Services in good faith and solely for their intended purpose, in accordance with applicable law, morality and generally accepted good customs, public order, and these Terms and Conditions. You must also respect at all times the Industrial and Intellectual Property rights owned by AIZILUS.

5.2 The use of the Services is subject to reasonable use conditions to ensure a fair and balanced benefit for our Users and our developers. The following actions in relation to our Services, among others, are not considered reasonable and/or compliant use and are expressly prohibited.

  1. Using automated or non-automated scraping processes (including bots, scrapers and spiders) on any Aizilus or its group Programs
  2. Sharing your User account, providing your User password to any third party, or using a third party’s User name and password to access and use the Services
  3. Using the Services in an abusive manner, beyond what is reasonably necessary for legitimate business or personal purposes. Aizilus may investigate any account that registers an unusual number of tasks or an unusual volume of activity to determine whether these Terms and Conditions are being breached.

5.3 You agree not to host, display, upload, modify, publish, transmit, update or share any information that —

  1. belongs to another person and to which the user does not have any right to, unless you have written consent from the owner of the copyrighted material;
  2. is grossly harmful, harassing, blasphemous defamatory, obscene, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
  3. harm minors in any way;
  4. infringes any patent, trademark, copyright or other proprietary rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  7. impersonate another person;
  8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
  9. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting any other nation.

5.4 Further, you acknowledge and agree that:

  1. Your use of this site and the services found at this site, including any content you submit, will comply with this agreement and all applicable local, state, national and international laws, rules and regulations.
  2. You will not collect or harvest (or permit anyone else to collect or harvest) any user content or any non-public or personally identifiable information about another user or any other person or entity without their express prior written consent.
  3. You will not use this site or the services found at this site in a manner (as determined by Aizilus in its sole and absolute discretion) that:
  • Is illegal, or promotes or encourages illegal activity;
  • Promotes, encourages or engages in child pornography or the exploitation of children;
  • Promotes, encourages or engages in hate speech, hate crime, terrorism, violence against people, animals, or property, or intolerance of or against any protected class;
  • Promotes, encourages or engages in any spam or other unsolicited bulk emails, or computer or network hacking or cracking;
  • Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity;
  • Interferes with the operation of this Site or the Services found at this Site;
  • Contains false or deceptive language, or unsubstantiated or comparative claims, regarding Aizilus or Aizilus’s Services.

5.5 We recommend that You periodically back up your content, storing it elsewhere, even if the Service(s) provide storage and this functionality is enabled. We may establish reasonable technical limits, such as, among others, limits on file size, storage space, and processing capacity. We may also suspend our Services until You are within the maximum storage capacity allowed by your account.

5.6 Aizilus does not warrant that it backs-up any Account or User Content, and you agree to accept as a risk the loss of any and all of your User Content.

5.7 Aizilus reserves the right to modify, change, or discontinue any aspect of this Site or the Services found at this Site, including without limitation prices and fees for the same, at any time.

5.8 Verbal, physical, written, or other abuse (including threats of abuse or retribution) of any of our employees or support staff or its Authorised Users will result in immediate Account termination.

5.9 It is prohibited and You must refrain from introducing (or attempting to introduce) into the Programs and/or Services any viruses, trojans, worms, logic bombs or any other malware or technologically harmful or damaging material. You will not attempt to gain unauthorized access to the Services and/or Programs, the server on which such Programs are hosted or any server, computer or database related to or linked to our Services and/or Programs. You agree not to attack the Services and/or Programs through a denial-of-service (DoS) attack or a distributed denial-of-service attack or in any other way.

5.10 Breach of this clause, in addition to constituting a breach of these Terms and Conditions resulting in a termination with cause, may entail the commission of criminal offences and the imposition of penalties as provided in applicable regulations. We will report any breach of such regulations to the competent authorities and cooperate with them to discover the identity of the attacker.

6.0 PROHIBITION OF MODIFICATION OF PROGRAMS, REVERSE ENGINEERING, ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING

Some elements of the Services and/or the Programs constitute confidential information owned by Aizilus (or our licensors). Except as expressly permitted in these Terms and Conditions, You shall not, nor allow third parties to, unless permitted by applicable law:

  1. Modify, port, adapt or translate any part of the Programs beyond the acts permitted by the Law to allow their interoperability;
  2. Reverse engineer (including, but not limited to, monitoring or tracking inputs and outputs flowing through a system or application to recreate such a system), decompile, disassemble, or attempt to discover, within any Program, the source code, data representations, or underlying algorithms, processes, methods, and any other part of such Program; and/or
  3. Use, or allow third parties to use, the Programs (or any content, data, result, or other information received or derived from the Programs) to create, train, test, or otherwise improve, directly or indirectly, any machine learning algorithms or artificial intelligence systems, including any architecture or model, except as expressly permitted in the AI Tools service.
  4. If the laws of your jurisdiction grant You the right to decompile the Programs to obtain the information necessary to make the Services capable of interoperating with other software, You must first request such information from us. In such a case, we may, at our sole discretion, either provide You with such information or impose reasonable conditions on the decompilation of the Programs, in order to ensure the protection of our Industrial and Intellectual Property rights.

7.0 USER CONTENT

For the purposes of these Terms and Conditions, “Content” means any text, information, communication or material, such as audio files, video files, electronic documents, images or any other, that You upload, import, incorporate or create using the Services.

AIZILUS does not access and analyze the content uploaded by You to be processed by the Programs and therefore AIZILUS has no effective knowledge of its content. You will only have access to the files as is AIZILUS has processed them. You may freely share your content with third parties if You wish.

AIZILUS offers access only to the User and only to the User’s own Content. You will be solely responsible for the use of your own Content.

AIZILUS provides all the necessary information to assist the User in file processing. In case You experience technical problems, please contact our technical support team via the contact form.

AIZILUS is highly committed to the security of its Content. Therefore, AIZILUS servers comply with the industry’s privacy and security standards.

You retain and hold all rights and existing Industrial and Intellectual Property over your Content.

AIZILUS does not analyse and has no effective knowledge of the Content processed by Users through the Services and, therefore, AIZILUS is not responsible for the improper use of the Services by the User, nor for the infringements of Industrial and Intellectual Property Rights that the User may (or attempts to) commit or that affect (or may affect) third parties.

You shall be liable to AIZILUS and shall indemnify AIZILUS against all claims, actions, damages, obligations, indemnities, costs, and expenses, including attorney’s fees, costs, and legal expenses, imposed on us by a judgment or award issued by a competent court or by an out-of-court settlement reached for such purposes, or by a sanction imposed by a public authority, attributable to any claim (or threat of claim) made by third parties based on the infringement of Industrial and Intellectual Property Rights, third-party image rights, misappropriation of third-party trade secrets, infringement of any other third-party rights and/or the commission of acts of unfair competition as a result of your use of the Services.

We reserve the right to delete or restrict access to any Content of which we are informed by an authority, through reasonably reliable means, or have a founded belief that it infringes third-party Industrial and Intellectual Property Rights and/or these Terms and Conditions.

8.0 FEES, BILLING AND PAYMENT

AIZILUS provides the Services subject to the payment of subscription or user license fees – price – and payment methods in effect at any given time. (herein after referred as “Subscription).

The price applicable to the subscription of the Services is provided by AIZILUS on our websites and/or distribution platforms, as well as the Specific Conditions of each Service, apply to that price. In case of contradiction between this clause and the Specific Terms of each Service, the latter shall prevail respect to the relevant Service in question.

The price applicable to the subscription may be modified. AIZILUS will attempt to ensure that existing Premium Account Users continue to pay the same amount originally contracted, although it reserves the right to modify this price at its discretion.

In addition to the Services, AIZILUS offers certain product packages (consumable within a period of time) that complement the subscription of the Services, at the price in effect at any given time. These Services include product packages (a package consisting of a number of signatures, API credits and AI credits, respectively) at the agreed rates.

AIZILUS FOLLOW AN AUTOMATIC PAYMENT RENEWAL MODEL IN MONTHLY OR ANNUAL PERIODS OR, IN THE CASE OF BUSINESS USERS, UNDER THE SPECIFIC CONDITIONS AGREED. Therefore, unless You expressly cancel your subscription at least seven (7) calendar days before the expiration date of your subscription, once the term of your current subscription (monthly or annual) ends, your subscription and billing authorisation shall be automatically renewed indefinitely until You notify us of your intention to cancel your subscription.

Payment of Services subscription. By subscribing, You authorise us to bill You, according to the payment method that You have selected, for the contracted Services at the agreed price. If You are in a country other than AIZILUS’s registered office (INDIA), your payments will be made to a foreign entity authorised by AIZILUS to receive payments for the Services.

Payments to AIZILUS can be made via online and other methods. If necessary, You can add your company’s billing information to your invoice and, if You are a Business User, You can also have a purchase order and proforma invoices. INVOICE DETAILS CAN ONLY BE MODIFIED WITHIN FORTY-EIGHT (48) HOURS OF THE INVOICE ISSUANCE. If You have subscribed through the App Store, Play Store, Microsoft Store, and/or Huawei AppGallery platforms, AIZILUS cannot manage your billing periods, payments, invoices, or other associated services, which are managed exclusively by those platforms.

The price of the Services includes, where applicable, the relevant taxes. Any additional expenses (commissions, service charges, etc.) that You are obliged to pay, for example, to financial entities or third parties to make and complete the payment to AIZILUS (the “Charges”) are not included in the price of the Services. AIZILUS is not responsible for the Charges in any case. Please contact your financial institution or entity involved in the payment process for your Services if You have any questions or concerns about Charges.

You are obligated to promptly pay for your Service subscription. IF AIZILUS IS UNABLE TO COLLECT YOUR SUBSCRIPTION ON THE DUE DATE, YOU WILL BE GRANTED AN EXTRA TWENTY (20) CALENDAR DAYS PERIOD TO REGULARIZE THE NON-PAYMENT SITUATION. IF NON-PAYMENT IS NOT REGULARIZED IN DUE TIME, YOUR SUBSCRIPTION WILL BE CANCELLED, AND YOU WILL BE DENIED ACCESS AND USE OF THE SERVICES. If You do not pay for the Services, we may take steps to collect the amount You owe us for the Services. You will be responsible for and will assume any charges or costs we incur as a result of your non-payment or to achieve payment of any amounts You owe us.

Any information You provide to AIZILUS in connection with a purchase or transaction related to the Services must be true, complete, and up-to-date. You authorise us (or our authorised providers) to store your payment method information and use it to manage the collection of the Services. To avoid interruption of your Service, we may participate in programmes supported by your card provider to keep your payment information up to date. You authorise us (or our authorised providers) to continue billing and charging the payment for the Services to your account with the new payment information we obtain.

To minimise the risk of unauthorised access, AIZILUS does not retain your card information, except for (i) the last four (4) digits and (ii) the expiration date solely to allow You to identify the card You used to make the payment. Cards will be subject to checks and authorisations by the issuing entity. If such an entity does not authorise the payment, AIZILUS waives, is exempt and not responsible for any delay or unavailability of the Services on a specific date as a result of the lack of payment authorisation by your card.

Modification of your subscription. You may modify your current Subscription (the “Previous Subscription”) to change (i) the frequency of the subscription (from annual to monthly and vice versa); and/or (ii) the Services or consumable products that your subscription includes. The modified subscription will be referred to as the “New Subscription”.

AIZILUS will calculate the duration of the New Subscription from the date of modification of the Previous Subscription (the “Modification Date”). From the Modification Date, You will be obligated to pay AIZILUS the price of the Services corresponding to the New Subscription and with the corresponding periodicity of the New Subscription.

Cancellation of your subscription

You may cancel your subscriptions at any time by notifying AIZILUS of your willingness to cancel your subscriptions in accordance with clause. CANCELLATION IMPLIES THAT (I) YOUR SUBSCRIPTION WILL NOT BE AUTOMATICALLY RENEWED UPON EXPIRATION DATE; AND (II) THE SERVICES WILL CEASE ON THE DATE OF TERMINATION OF YOUR SUBSCRIPTION. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL CONTINUE TO RECEIVE THE SERVICES FOR WHICH YOU HAVE PAID THE PRICE, INCLUDING ANY ADVANCED PREMIUM USER BENEFITS ASSOCIATED WITH THE SERVICES, UNTIL THE EXPIRY OF YOUR SUBSCRIPTION PERIOD. CANCELLATION OF YOUR SUBSCRIPTION DOES NOT ENTITLE YOU TO A REFUND OF THE AMOUNTS ALREADY PAID FOR THE REMAINING SUBSCRIPTION TIME, without prejudice to the provisions of clause and the cases of termination with cause by the User according to clause. If You cancel your subscription, AIZILUS will delete your user account and all associated data within 24 working hours.

Non-refundable amounts

Cancellation of your subscription, early termination without cause by You of the Services once the withdrawal period has expired, suspension or cancellation of your user account by AIZILUS, termination of services by AIZILUS, or lack of use (i) of the Services, (ii) of consumable product packages within the corresponding period and/or (iii) of Positive Balances does not entitle the User to any refund (neither in the form of money nor in the form of Positive Balance). AIZILUS reserves the right to make, at its discretion, if it deems it appropriate, a refund in the form of a Positive Balance. The fact that AIZILUS makes a refund in the form of a Positive Balance in a particular case does not create an obligation for AIZILUS to have to make any kind of refund in the future in a similar situation.

Free Trial Period

In the following cases:

Subscription to a Service through app stores, such as Play Store, App Store, Huawei AppGallery, and/or Microsoft Store, through which it is possible to contract a Service; or

In the case of Business Users when AIZILUS has reached an agreement in this regard,

You may be entitled to free use of the Service for a limited period of time to test its operation (the “Free Trial Period” or “Free Trial”).

Unless otherwise stated in the relevant offer or otherwise agreed with AIZILUS for Business Users, the Free Trial Period begins at the time You provide your billing details when creating your user account. By providing your billing details, You (i) accept the Free Trial offer and plan periodicity (monthly or annual) of the relevant Service; (ii) consent to our use of your billing data in accordance with our Privacy Policy; and (iii) agree to these Terms and Conditions.

IF BEFORE THE END OF THE FREE TRIAL PERIOD YOU DO NOT CANCEL YOUR SUBSCRIPTION, THE SERVICE WILL AUTOMATICALLY BE RENEWED UNDER THE TERMS CONTRACTED AND YOU WILL AUTOMATICALLY BECOME AN AIZILUS USER OF A PAYMENT ACCOUNT. The billing data and payment method You have provided will be used automatically to bill periodically the Service subscription fee until, as the case may be, You decide to cancel your subscription.

TO PROTECT YOUR RIGHTS, AIZILUS OR THE DISTRIBUTION PLATFORM INVOLVED MAY SEND YOU A CONFIRMATION MESSAGE THROUGH THE CONTACT DETAILS YOU HAVE PROVIDED INDICATING THE DATE ON WHICH YOUR FREE TRIAL PERIOD EXPIRES AND THAT PAYMENT OF YOUR SUBSCRIPTION WILL BE CHARGED WITHIN THE PERIOD INDICATED IN THE RELEVANT OFFER. If You cancel your subscription prior to the expiration of the Free Trial Period, the cancelation of your subscription will have immediate effect and You will automatically become a Free Account user as a registered user.

Payment or payments made after the Free Trial Period are non-refundable.

The User can only enjoy the Free Trial Period once. If You have previously subscribed to the Service for which the Free Trial Period is currently offered or if You have previously enjoyed the Free Trial Period of that Service, You will be ineligible to benefit of the Free Trial Period corresponding to such Service.

Disagreement in payment

In the event that You disagree with payment or the amount of the payment of a Service and/or consumable product and You wish to cancel it, You will contact AIZILUS in advance through the procedure where You can provide us with details and reasons justifying your disagreement. AIZILUS will prudently assess your reasons and make reasonable efforts to reach a friendly settlement with You. If You initiate a payment cancelation procedure through your bank/financial entity, payment gateway/intermediary (hereinafter, a “Payment Dispute”), AIZILUS reserves the right to suspend the provision of the Service until the Payment Dispute has been fully resolved.

9.0 AIZILUS INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

AIZILUS is the full and exclusive owner and holder (or licensee) of all Industrial and Intellectual Property rights in the Services and the Programs, as well as their updates, upgrades, revisions, extensions, modifications, adaptations, corrections, and/or new versions (updates and upgrades) that AIZILUS may create and/or develop.

Without prejudice to the Licence of the Services, unless otherwise provided in these Terms and Conditions, You acknowledge and agree that, through these Terms and Conditions, You are not granted any ownership rights, nor any licence of any kind over the trade names, trademarks, logos, domain names, or any other distinctive signs of AIZILUS, nor over AIZILUS’s Industrial and Intellectual Property rights over the Services and/or the Programs. You may not use our Industrial and Intellectual Property rights in any way that may create a risk of confusion.

AIZILUS has all the necessary permissions, licences, rights, and authorisations to fully enter into and fulfil its obligations under these Terms and Conditions, including ownership or valid licences of all Industrial and Intellectual Property rights (including, but not limited to, patents, if any, trademarks, database rights, and copyright) necessary for the fulfilment of any of its obligations in accordance with these Terms and Conditions.

You agree to respect and maintain AIZILUS’s Industrial and Intellectual Property rights, as well as the documentation and information that AIZILUS makes available to You in compliance with these Terms and Conditions. In particular, You agree and undertake not to remove, conceal, obscure or modify any legal notice and/or reservation of rights (including notices of Industrial and Intellectual Property rights) attached to or included in the Services and/or the Programs.

You will cooperate in good faith with AIZILUS in protecting the Industrial and Intellectual Property rights of the Services and/or the Programs, or any other Industrial and Intellectual Property rights of AIZILUS and will inform AIZILUS of any infringement of such rights of which You become aware. If You become aware of, or reasonably suspect, that AIZILUS’s Industrial and Intellectual Property rights are being infringed, please contact us using the contact form.

For the purpose of providing better service, improving the Programs, and increasing user experience satisfaction, AIZILUS may request or collect, and/or the User may provide suggestions, opinions, or comments in writing as part of the use of the Services by the Client and other Users (the “Feedback”). You acknowledge and agree that such Feedback will be considered the property of AIZILUS and that AIZILUS will be the exclusive and perpetual owner of all Industrial and Intellectual Property rights that exist over the Feedback, and will have the right to freely use them for any legitimate purpose, commercial or otherwise, without the right to compensate in any manner the Feedback provider.

For the purposes of these Terms and Conditions:

“Industrial and Intellectual Property” includes rights in inventions, patents and utility models, Intellectual Property, trademarks, trade names, logos, and any other distinctive signs, whether currently registered or not anywhere in the world, owned by AIZILUS or lawfully used by AIZILUS, domain names, image rights, rights over commercial reputation or rights to sue for unfair competition, rights in designs (registered or not), rights in confidential information, trade secrets and business secrets, and any other industrial and/or intellectual property rights, whether registered or not, including applications and renewals and/or extensions of such rights, as well as all similar or equivalent rights or forms of protection that currently exist or may be recognised in the future anywhere in the world; and

“Intellectual Property” means copyright and related rights relating to any original work or creation, in any medium, tangible or intangible, in analogue or digital format, including, without limitation, (i) texts, reports, manuals, presentations, and any other written works (in any medium and by any technique or method); (ii) software (including source code, user manuals, and other preparatory materials), computer programs, and databases; and (iii) descriptions, training materials, outlines, support material, as well as the results of transformation, modification, updating, adaptation, new versions, or changes to such works or creations.

10.0 TECHNICAL SUPPORT

All our Services include a general maintenance service to try to ensure the availability of the Services and Programs, regardless of whether the Services contracted correspond to a free account or a payment account. AIZILUS will provide technical support (“Technical Support”) to all Users. Technical Support will be effective on the date of the subscription of the Services through your payment account.

All Technical issues should be reported to tech-support@aizilus.com with screenshot or document for understanding the issue. Only issues sent through email will be acknowledged to team for further resolution. As per our policy, we try to resolve the issue within 24 working hours but due to third party dependency on servers, APIs, libraries, we cannot assure any specific timeline to resolve the issue.

You authorise AIZILUS to retain and use that file to conduct the necessary technical studies, tests, and/or investigations to resolve or be able to resolve the detected problem. For these purposes only, You grant AIZILUS a non-exclusive licence to store, transform, and use the file by AIZILUS to perform any necessary technical tests to solve the problem and improve the quality of the Service.

Technical Support, which includes successive versions of the Programs that may be developed, and error corrections and improvements of the Services, will be provided by AIZILUS staff in accordance with AIZILUS’s internal Technical Support policies. AIZILUS reserves the right not to offer Technical Support for previous or obsolete versions of the Services or Programs.

AIZILUS may modify, at its discretion, its Technical Support policies. However, AIZILUS will ensure that such modifications do not reduce the level of Technical Support services provided for the Services during the period in which such Services were contracted.


11.0 LINKS AND RESOURCES

In event that our websites, Services, and/or Programs contain links to other sites and resources provided by third parties, these links are provided for your information only. AIZILUS has no control or authority over the content of those sites or resources and does not monitor them, so these Terms and Conditions and our Privacy Policy apply only to the use of our Services and Programs. When You use third-party products or services, the terms and conditions and privacy policies of those third parties will govern your use of those products or services.

THE INCLUSION OF LINKS TO OTHER THIRD-PARTY SITES AND RESOURCES DOES NOT IMPLY ANY RELATIONSHIP OR ASSOCIATION BETWEEN AIZILUS AND THE OWNER OF THE LINKED SITES, NOR THE ENDORSEMENT OR APPROVAL OF SUCH SITES BY AIZILUS.

CONSEQUENTLY, AIZILUS ASSUMES NO RESPONSIBILITY, DIRECT, INDIRECT, OR SUBSIDIARY, FOR DAMAGES AND/OR LOSSES THAT MAY RESULT FROM ACTS OF THIRD PARTIES SUCH AS ACCESS, MAINTENANCE, USE, QUALITY, LEGALITY, RELIABILITY, AND USEFULNESS OF CONTENTS, INFORMATION, COMMUNICATIONS, OPINIONS, STATEMENTS, PRODUCTS, AND/OR SERVICES EXISTING OR OFFERED ON THIRD-PARTY WEBSITES OR BY SUCH THIRD PARTIES.

AIZILUS is not responsible for possible errors and/or inaccuracies that User Social Content may contain, nor for damages or losses that may arise from the insertion of User Social Content on Social Media or other platforms.

AIZILUS is not responsible for damages or losses that may be caused by the use, reproduction, distribution, transformation, communication, and making available to the public or any other activity You perform with content protected by Industrial and Intellectual Property rights belonging to third parties without having duly obtained the necessary authorisation from their owner or licensees.

AIZILUS will not be responsible for User Social Content when it has no effective knowledge that such User Social Content is illegal or may harm third-party property or rights. Once AIZILUS has effective knowledge as indicated, it undertakes to act diligently to remove User Social Content or disable access to it.

AIZILUS will not be responsible and disclaims any damage and/or loss resulting from a denial-of-service attack, virus, or any other malware or technologically harmful or damaging material unrelated to AIZILUS and/or the Services that may affect your computer, computer equipment, data, or materials.


12.0 Retention & Backup Policy & Data Loss

Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. AIZILUS  performs backups of shared servers as per the active license / subscription plans; however, these backups are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers or other third party backup service providers. AIZILUS  does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on AIZILUS part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always backup your site contents to your personal computer or third party server. We make no guarantees about the availability of backups. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on AIZILUS  servers.

The system logs of the servers would be retained as a backup in our server as per the active license / subscription plan. And otherwise also, we may retain such information in our systems but for a limited period, which may help not only in complying with the laws of the land but also to make sure that we maintain enough backup of user accounts, which may either be required to be restored to the server in unforeseen circumstances or to make available the information to the enforcement agencies, in case of any specific requests received in accordance with the law of the land.

But in case of exceptional circumstances, it cannot be assured that we will always have at all times backup available with us. Further, you as a AIZILUS  user agree that in no case, AIZILUS  can be held responsible for the loss of data in any circumstances.


13.0 DISCLAIMER OF REPRESENTATIONS AND WARRANTIES

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THIS SITE AND THE SERVICES FOUND AT THIS SITE SHALL BE AT YOUR OWN RISK AND THAT THIS SITE AND THE SERVICES FOUND AT THIS SITE ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”. AIZILUS , ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. AIZILUS , ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES

ABOUT (I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE, (II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, AND/OR (III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE, AND AIZILUS  ASSUMES NO LIABILITY OR RESPONSIBILITY FOR THE SAME.

IN ADDITION, YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY AIZILUS , ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS (INCLUDING WITHOUT LIMITATION ITS CALL CENTER OR CUSTOMER SERVICE REPRESENTATIVES) WILL (I) CONSTITUTE LEGAL OR FINANCIAL ADVICE OR (II) CREATE A WARRANTY OF ANY KIND WITH RESPECT TO THIS SITE OR THE SERVICES FOUND AT THIS SITE, AND USERS SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

THE FOREGOING DISCLAIMER OF REPRESENTATIONS AND WARRANTIES SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.


14.0 LIMITATION OF LIABILITY

IN NO EVENT SHALL AIZILUS , ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY THAT MAY RESULT FROM

(I) THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE,

(II) THE ACCURACY, COMPLETENESS, OR CONTENT OF ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE,

(III) THE SERVICES FOUND AT THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE,

(IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER,

(V) THIRD-PARTY CONDUCT OF ANY NATURE WHATSOEVER,

(VI) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL CONTENT, PERSONAL INFORMATION, FINANCIAL INFORMATION OR OTHER INFORMATION AND DATA STORED THEREIN,

(VII) ANY INTERRUPTION OR CESSATION OF SERVICES TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE,

(VIII) ANY VIRUSES, WORMS, BUGS, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR FROM THIS SITE OR ANY SITES LINKED (THROUGH HYPERLINKS, BANNER ADVERTISING OR OTHERWISE) TO THIS SITE,

(IX) ANY USER CONTENT OR CONTENT THAT IS DEFAMATORY, HARASSING, ABUSIVE, HARMFUL TO MINORS OR ANY PROTECTED CLASS, PORNOGRAPHIC, “X-RATED”, OBSCENE OR OTHERWISE OBJECTIONABLE, AND/OR

(X) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT AIZILUS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ADDITION, You SPECIFICALLY ACKNOWLEDGE AND agree that any cause of action arising out of or related to this Site or the Services found at this Site must be commenced within one (1) year after the cause of action accrues, otherwise such cause of action shall be permanently barred.

IN ADDITION, You SPECIFICALLY ACKNOWLEDGE AND agree that in no event shall AIZILUS ’s total aggregate liability exceed the total amount paid by you for the particular Services that ARE the subject of the cause of action.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.


15.0 INDEMNITY

You agree to protect, defend, indemnify and hold harmless AIZILUS  and its officers, directors, employees, and agents, from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by AIZILUS  directly or indirectly arising from (i) your use of and access to this Site or the Services found at this Site; (ii) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.

All AIZILUS  accounts may have licenses provided by an independent Third Party Services Vendor (“TPSV”). AIZILUS  is not responsible for the actions or inaction of the TPSV or the unavailability or malfunction of their network or services.


16.0 FORCE MAJEURE

Either party to this agreement shall be excused from any delay or failure in performance hereunder caused by reason of any occurrence or contingency beyond its reasonable control, including but not limited to, acts of God, earthquake, labor disputes and strikes, riots, war, and governmental requirements. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the period of time equal to that of the underlying cause of the delay.


17.0 NO THIRD-PARTY BENEFICIARIES

Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.


18.0 COMPLIANCE WITH LOCAL LAWS

Aizilus makes no representation or warranty that the content available on this Site or the Services found at this Site are appropriate in every country or jurisdiction, and access to this Site or the Services found at this Site from countries or jurisdictions where its content is illegal is prohibited. Users who choose to access this Site or the Services found at this Site are responsible for compliance with all local laws, rules, and regulations.


19.0 GOVERNING LAW

Customer agrees to use the service in compliance with applicable law and this Agreement and the annexed documents, in particular, Acceptable Use Policy (the “AUP”), which is hereby incorporated by reference in this Agreement. Further:

  1. a) The Terms of Agreement and the relationship between you and us shall be governed by the laws of India. The Courts of law at Ahmedabad, India shall have exclusive jurisdiction over any disputes arising under this agreement or other related issue arising out of the use of this site or related services. Our failure to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision.
  1. b) If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and agree that the other provisions of the Agreement remain in full force and effect.
  1. c) Customer agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the Agreement must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
  1. d) Customers/Visitors who choose to visit these websites from other jurisdictions do so on their own initiative. Those visitors are solely responsible for compliance with all laws, rules, and regulations, union, state, and local or foreign, applicable to the use of this website and information, content, material and services contained herein.

20.0 TITLES AND HEADINGS; INDEPENDENT COVENANTS; SEVERABILITY

The titles and headings of this Agreement are for convenience and ease of reference only and shall not be utilized in any way to construe or interpret the agreement of the parties as otherwise set forth herein. Each covenant and agreement in this Agreement shall be construed for all purposes to be a separate and independent covenant or agreement. If a court of competent jurisdiction holds any provision (or portion of a provision) of this Agreement to be illegal, invalid, or otherwise unenforceable, the remaining provisions (or portions of provisions) of this Agreement shall not be affected thereby and shall be found to be valid and enforceable to the fullest extent permitted by law.


21.0 SUBSCRIPTION / LICENSE RENEWAL

Renewal notices are provided as a courtesy reminder and AIZILUS  is not responsible for a failure to renew or a failure to notify a customer about a renewal. It is a responsibility of the client to verify the renewal is successful or not, rarely under unfortunate circumstances, renewal may not happen due to software error or network error or any other unknown technical reasons. If there is any issue in renewal, a client should get back to AIZILUS  within 7 working days. The client should update the support team by raising ticket to support team & email to rectify the problem.

AIZILUS  accepts no liability for the loss of registration that has failed to be renewed due to an invalid email address provided to us, late payments received or technical faults which are beyond our control.


22.0 GRIEVANCE OFFICER

Aizilus shall address any grievances of users, whether registered or not, with respect to the website content or any other aspects connected therewith, in a time bound manner. For this purpose, Aizilus has designated the following person as Grievance Officer in terms of Information Technology Act 2000:

Compliance Officer:

Aizilus Technologies

Email: legal@aizilus.com

The appointed officer shall acknowledge the complainant electronically and resolve the matter within the time specified in terms of the Information Technology Law.


23.0 Electronic Communications / Notices

  1. a) Any notice or other communication required or permitted to be delivered to Aizilus under this Agreement shall be in writing unless otherwise specified and shall be deemed properly delivered, when sent to our contact address specified in the Customer Control Panel or on the Parent Website by registered mail or courier. Any communication shall be deemed to have been validly and effectively given, on the date of receiving such communication, if such date is a Business Day and such delivery was made prior to 18:00 hours local time, and otherwise on the next Business Day.
  1. b) When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. And, by special permissions, you may opt for electronic communication in communicating with us by raising ticket to support team and [email protected]
  1. c) All official / legal communications and correspondences with Aizilus Technologies has to be done in the English language only. Any correspondence received in any other language other than English will not be permissible and no legal action can be taken against Aizilus Technologies in such scenarios.

Third Party Legal Actions: It is our policy to respond with reasonable promptness to subpoenas and other legal processes served on Aizilus that seek information, documents or other business records. Third parties wishing to serve such process may do so in writing to the registered office address.


24.0 Administrative access

Aizilus reserves the right to reset the password on a server/website if the password on file is not current so that we may do security audits or corrections as required by our data center/other authorities. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their server on file to prevent downtime from forced password resets. Aizilus reserves the right to audit servers as needed and to perform administrative actions as needed. In some critical conditions, Aizilus will access/modify/do the necessary action in your website/server without your permission.


25.0 Client’s Responsibility for Legal Expenses incurred by AIZILUS

In the event of legal proceedings initiated against AIZILUS  on account of hosting client’s website/email/files/servers, the client agrees to pay/ reimburse Aizilus Technologies (AIZILUS) all such amounts including and yet not limited to lawyer fees, transportation fees, court fees, cost of business loss, inconvenience fee etc. pertaining to the legal proceedings involving the Client’s account with AIZILUS.


26.0 About Our Terms

We reserve the right to change these Terms from time to time at our sole discretion. Please check this page periodically for any updates.

These Terms are governed by the laws of the India., excluding any conflict of laws rules or principles, subject to Ahmedabad Jurisdiction

If any provision of these Terms is found to be invalid or unenforceable, that provision will be struck and the remaining provisions will remain in full effect.

If you or others violate these Terms and we take no immediate action, this in no way limits or waives our rights, such as our right to take action in the future or in similar situations.

Thank You for Visiting.

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